This webinar explores the often-overlooked link between burnout, team culture and professional risk. Drawing on behavioural science and legal sector experience, it will examine how stress affects judgement, delegation and client communication, and why “coping” can quietly increase exposure.

By the end of this webinar, delegates will be able to:
1. Identify key human risk factors that contribute to professional indemnity exposure in property transactions.
2. Explain how cognitive overload and chronic stress can impair judgement and increase error rates.
3. Recognise behavioural and cultural indicators that may elevate risk within conveyancing teams.
4. Apply practical strategies to reduce human risk and protect decision quality under pressure.
5. Understand how proactive culture and workload management support stronger PII positioning.